WHOOP introduced two new fitness wearables at the beginning of this week, and to make a trio of subscription plans as part of the one -One, peak and life labels. At the start, however, many long -term fans of the screen were wearable with a bitter taste when the company appeared on a remarkable promise of free upgrades.
Whoop introduced the obligation in a blog post that was published at the end of last year, but has since deleted it since then. “Instead of producing new hardware every time an updated model is produced, Whoop members receive the next generation device free of charge after being a member for six months or more,” said the company at the time.
What happens?
After the introduction of its latest portable devices, the WHOOP 5.0 and the WHOOP MG, the subscribers were asked to pay an “upgrade fee”. The counter reaction was quite loud on social media platforms and forums like Reddit. But it seems that Whoop will not fully exploit its original commitment.
A Whoop spokesman said Bloomberg: “Like every company, we update our commercial guidelines from time to time.” In the meantime, WHOOP has updated his support page quietly on May 9, which clarifies the free upgrade situation and the associated requirements.
In order to update WHOOP 4.0 to WHOOP 5.0 or the MG version, there are only two options on the table. Pay an upgrade fee (49 US dollars for Whoop 5.0 and 79 USD for Whoop MG) or extend current membership by 12 months.
What relief is available?
The only relief that is available long -term subscribers is that you get the free upgrade if you have more than 12 months in your subscription. The fresh offer only applies to the mid-animal peak subscription and not to the one or life package.
So far, the situation was somewhat confusing. Some users are When they turned to the support of Whoop with evidence of the brand’s prior commitment, they were expanded the free upgrade. Some claim that they receive an AI-generated answer from whoop support.
Some users wrote that the free upgrade was refused and asked to pay the above fee. Some even float the idea of ​​making consumer reports that quote the misleading marketing claims from Whoop. It would be interesting to see whether who is being brought to court, but so far the company seems to get legal water when the situation escalates.